FAQs

Pre-Orders 

If you have purchased an item that is on pre-order along with other items, they will all be sent together once the pre-order item has arrived. If you wish to receive the item that is in stock earlier, please purchase separately.

We give a dispatch time frame of between 2-5 weeks. This does not take into consideration delays in the ordering process, shipping delays and public holiday periods. We do our best to dispatch pre-orders as soon as practical and aim for a 3 week dispatch from date of purchase.

 

Shipping 

Australian Orders

We charge a flat rate of $7.95 and free shipping for all orders over $99

NZ Orders

Weight based rate that is calculated at checkout

International Orders (Other that NZ)

Weight based rate that is calculated at checkout

For international orders the customer is responsible for all customs/duties fees, if applicable. 

 

Delivery Time Frames 

We cannot guarantee delivery times. However, you should receive your delivery within the following time frames. 

Australia - 2-3 business days 

International- Allow 1-3 weeks 

Please note- The time frames above are estimates only. Sometimes there can be unexpected delays. These time frames do not include the processing and packaging time. 

We process orders on business days, which are Monday to Friday and exclude public holidays in Sydney, Australia. If you purchase any of the items on a non-business day, we will process the purchase on the next business day. 

Please allow 24-48 hours to dispatch your order, please email us if you require your item to be sent immediately and we will do our best. 

Please note delivery time frames for international orders are dependant on how long the parcel takes to clear in customs. This is out of our control. 

 

Returns Policy  

If you wish to return your item, please contact us as soon as possible at happilyeverafter2019@outlook.com.au 

We accept returns and exchanges on all items within 14 days of receipt that contain the original tags and packaging and have not been worn or damaged. Returns postage must be paid by you.

As soon as returned items are received, we will refund you. Please allow 5-7 business days for this to show in your account. If you wish to exchange for a different item, size or colour please contact us to discuss stock availability.

If your item is faulty please contact us and we will have this resolved immediately for you. 

 

Help 

If you need any help, please feel free to email us at happilyeverafter2019@outlook.com.au ot use the contact us form and we will get back to you within 24 hours